About

“Innovating is creating the future today“

  • Innovation Coach and expert in the application of the business improvement tools and innovation methods to public and private organizations, including city, county, community government, and non-profit operations.

  • Grand Master Black Belt Instructor in Lean Six Sigma and Performance Management.
  • Noted author and series editor of over 30 books and hundreds of business management and improvement articles and technical papers.
  • Provided input on the original design of the Malcolm Baldrige National Quality Award, and facilitated its crossover to other nations and regions, including the Bahamas, South America, Europe and the Czech Republic.

Specialties.

  • Certified (Six Sigma) Application Expert, JUSE
  • Lifetime Master Instructor, QualTec Quality Institute.
  • Lean Six Sigma Grand Master Black Belt, Harrington Institute; PPN; IQF.
  • ISO 9000 Lead Auditor, ASQ; Quest; Eagle.
  • TQM Quality Counselor/Advisor, Crosby Quality College.
  • Certified Management Consultant, CMC